Privacy Policy

PROACTIVE

Updated March 2024

This Privacy Policy applies to PROACTIVE, our websites and services.

PROACTIVE knows that you care how information about you is used and shared, and we appreciate your expectation that we will do so carefully and sensibly.

PROACTIVE values your privacy and is dedicated to protecting your personal information and providing you with notice about what personally identifiable information we collect and how it is used, what choices you have regarding the collection, use and distribution of that information, the security procedures we implement to protect that information and what access you may have to correct any inaccuracies in the information we have collected from you.

Changes to this Privacy Policy

This policy is subject to change for example, if the law with regards to data protection changes. It is advisable that you revisit this page from time to time to ensure you are still happy with the terms of the policy. This policy was last updated on 11 May 2026.

How can you contact PROACTIVE?

If you have any queries about your personal data and data protection or to make a subject access request, please contact the PROACTIVE by email proactive.victoria@gmail.com

WEBSITE PRIVACY POLICY

PROACTIVE found at https://proactivevictoria.wixsite.com/website (“Website”) is governed by the following privacy policy (“Privacy Policy”).

The purpose of this policy is to inform you of what personal identifiable information we collect on our website and how it may be used.

Who We Are (Data Controller)

PROACTIVE (“we”, “us”, “our”) is the data controller responsible for your personal data.

Contact details:
Email: proactive.victoria@gmail.com
(address on request)

We are committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

What Personal Data We Collect

We may collect and process the following data:

a) Identity and Contact Data

Name
Address
Email address
Telephone number
Emergency contact details

b) Personal Information

Date of birth
Lifestyle information relevant to health coaching

c) Special Category Data (Health Data)

Physical and mental health information
Medical history
Health Coaching session notes
Lifestyle, wellbeing, and behavioural information

d) Website Usage Information

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser and device type
Website pages visited
General website usage data

This information helps us maintain website security, improve functionality and understand how visitors use our website.

How We Collect Your Data - We collect data:

Directly from you (forms, emails, calls, health coaching sessions)
Via our website
Through client questionnaires and agreements

Lawful Basis for Processing

We process your data under the following lawful bases:

Under UK GDPR Article 6

Contract – to deliver health coaching services
Legitimate interests – to manage and improve our services
Legal obligation – where required by law

Under Article 9 (Special Category Data)

Explicit consent – for processing health-related information

You may withdraw consent at any time

How We Use Your Data: - We use your data to:

Deliver health coaching services
Communicate with you (appointments, updates)
Maintain accurate client records
Improve our services
Comply with legal obligations

We do not share or sell your data

Data Sharing: We may share your data with:

Healthcare professionals (e.g. your GP) with your consent
Legal or regulatory authorities (if required by law)
Emergency Contact (if necessary to protect you or those who may be harmed by you)
Emergency services (if necessary to protect vital interests)

Data Storage and Security

Your data is stored securely using:

Password-protected systems (two-stage for health coaching session notes)
Encrypted storage
Secure servers and access controls

We take appropriate technical and organisational measures to protect your data.

International Data Transfers

Some data (e.g. via Google Drive) may be stored outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

UK adequacy regulations
Standard contractual clauses or equivalent protections

Data Retention: We retain your data:

For the duration of our working relationship
And for up to 7 years after services end, in line with professional and legal requirements

Your Rights

Under UK GDPR, you have the right to:

Access your data
Correct inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time

We will respond within 1 month of your request.

Our website uses cookies to:

Improve functionality
Analyse usage
Enhance user experience

You will be asked to provide consent for non-essential cookies via our website banner.

Complaints

If you have concerns, please contact us first - proactive.victoria@gmail.com

Pro|Active is registered with the ICO

You also have the right to complain to the Information Commissioners Office (the data protection regulator in the UK): Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone: 0303 123 1113

How can you contact PROACTIVE?

If you have any queries about your personal data and data protection or to make a subject access request, please contact the PROACTIVE by email proactive.victoria@gmail.com

Protection of PROACTIVE

We may release account and other personal information when we are required to do so by law, court order, subpoena or other government or law enforcement authority or regulatory agency, in order to enforce or apply our Services Agreement or other agreements, or when we believe in good faith that disclosing this information is necessary or advisable, including for example, to protect the rights, property, or safety of PROACTIVE, our users, or others.